How do I return an item?
Call 1-800-243-7701 for a Return Authorization Number prior to sending merchandise back to us.
We want your complete satisfaction with your purchase. If, however, prior to usage, you are not satisfied, please call our Customer Service Department. All authorized returns must be shipped prepaid in the original box unless otherwise advised. No merchandise will be accepted that has been Special Ordered or held by the customer for more than 30 days. We reserve the right to determine whether the material is eligible for credit. Credit can only be given for products that can be returned to stock.
Returns are subject to a restocking charge of 20%, however, many manufacturers have a higher re-stocking charge, in which case the higher re-stocking charge will apply.
No merchandise will be accepted without a Return Authorization number (RA) and original packing list or invoice. Please obtain a RA from Customer Service Representative prior to returning any material. Any claims for discrepancies in shipment must be made within 5 days of receipt of merchandise.
For items that cannot be returned via designated package carrier, call us so that we may attempt to arrange for return transportation. Please reference your customer or invoice number to expedite claims. Items damaged in transit must be reported immediately to your local UPS,FEDEX or common carrier office.
RETURNS ON MEASURING TOOLS, HARD JAWS AND BOOKS:
Measuring tools and hard jaws can be exchanged for the same item only. Please make sure that you are ordering the correct measuring tool or hard jaw for your application. If damaged or defective, we will gladly exchange measuring tools or hard jaws for the exact same item to ensure your satisfaction.
No credit will be given, exchanges will be for the exact same part only. There are no returns or exchanges on Books, all sales are final.
RESPONSIBILITY: The value of the defective product or material sent in error is our liability. All technical data has been supplied by the manufacturer and is listed only as a convenience. All specifications in this catalog are subject to change without notice. Drawings shown herein are general representations of various items and may include optional equipment.
WARNING: We shall not be liable for any loss or consequential damage arising from the use of the products or information, or typographical errors or omissions in this catalog. The responsibility for the correct fit and proper use must lie with the user and the information in this catalog should be considered only a guide.
SB Machining, Inc.
DBA US Shop Tools
1340 S Allec Street
Anaheim, CA 92805